Troubleshooting
"My C-20 does not seem to be working properly."
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Most of the time, a C-20 that is not working properly is from a setup error. The C-20 Time and Temperature Control must have BOTH the Timer AND Thermostat activated. (The timer must be in an ON position and the outside air temperature must be lower than the setting on the thermostat.) Keep in mind, the thermostat may take a few hours to adjust to the outside temperature. Make sure the C-20 is not in direct sunlight which would heat up the thermostat. If both are activated, the small light in the upper left hand corner of the control box will be lit up. A test that can be done is to put the C-20 in the freezer for a couple hours and then test it. If your outdoor temperature is cold enough, you can set up the C-20 and plug a light into it. Watch it throughout the evening to see if and when the light comes on. If all else fails, please contact Kasco for assistance. |
"My De-Icer started slow when I first installed it."
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This is common when the De-Icer was stored in a cold location before the first use of the season. The extreme cold will cause the unit to start slowly at first. However, once the unit has been in the water and is not as cold as it was when it was exposed to cold air, it will start properly. The slow start will not cause harm to the unit. |
"My De-Icer trips the ground fault interrupter."
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This is the most common symptom of several possible problems. To correctly diagnose the problem, you will need to collect more information. A GFI breaker that trips can indicate an electrical service problem, water contamination in the unit and/or cord, bad breaker, motor problems, etc. Try to find out the answers to these questions before you contact Kasco to narrow down the problem. How long does it take to trip the breaker? Does it always take the same amount of time to trip? How many times has it tripped? Has there been any electrical problems in the area recently? |
"My unit ran fine for a long time but now trips the GFI right away."
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This, again, is a symptom of many possible problems. There could be water contamination to the unit and/or cord, problems with the motor, control panel problems, etc. You will need to contact Kasco and have your equipment looked at by an Authorized Repair Center. |
"My De-Icer seems to run slowly."
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This can also be a symptom of several possible problems. There could be an electrical problem where the unit is not getting the proper voltage. This could also indicate a problem with the motor of the unit, which needs to be looked at by an Authorized Repair Center. Check that the unit is receiving the proper voltage, and, if so, contact Kasco for further steps. |
"My De-Icer hums, but will not start. When I spin the prop it with a stick, it starts up."
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This indicates a problem with the Starting Capacitor. Each Kasco De-Icer is equipped with a Starting Capacitor to get the unit going when it is first plugged in. If it is operating, but not spinning and can be started by spinning the prop with a stick, the Starting Capacitor needs to be replaced by an Authorized Repair Center. |
"My De-Icer turns itself off and back on without the timer and without tripping the GFI breaker."
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Each Kasco De-Icer has a Thermal Overload built in that will turn the unit off when it overheats. Once the unit has cooled down, it will start back up. If you are noticing these symptoms, the unit should be unplugged right away because the Thermal Overload will continue to turn on and off until it burns out and damages the motor. The unit should be unplugged and taken out of the water to find the cause of the problem. The problem could be one of many, such as, low water, build-up on the unit to prevent heat dissipation, something inhibiting the free rotation of the shaft, etc. If something is caught in the unit or there is a build-up on the unit, remove the debris and, if caught early enough, the unit should be fine. Contact a Kasco representative before restarting the unit. |
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